Warranty Policy

 

Thank you for choosing our jewelry. We are committed to providing you with quality products, and we stand behind our craftsmanship. Please review the terms of our warranty policy outlined below:

1. Six-Month Warranty:

• Our jewelry comes with a six-month warranty from the date of purchase.

2. Covered Warranty Repairs:

• The warranty encompasses repairs for unintentional damage to the jewelry, such as the loss of zirconia accent stones or damage to the jewelry chain.

3. Exclusions from Warranty:

• The warranty does not cover the loss of the main stone in the jewelry.

4. Warranty Duration and Allowance:

• The warranty period allows for a duration of 3 to 6 months from the date of purchase.

5. Customer-Borne Shipping Costs:

• Customers are responsible for the shipping costs associated with sending the item for warranty service.

Warranty Claim Process:

1. Contact our customer service department (cservice@voiceoverjewelry.com) to initiate a warranty claim within the specified warranty period.
2. Provide your order number and details of the issue.
3. Our customer service team will guide you through the warranty process, including shipping instructions.

Important Notes:

• Warranty repairs will be conducted by our skilled artisans to ensure the jewelry's original craftsmanship is maintained.
• Please retain your original purchase receipt as proof of warranty.

Exclusions:

• Damage resulting from improper care, accident, or unauthorized repair is not covered by the warranty.
• The warranty is void if the jewelry has been altered or modified by a third party.

We appreciate your understanding of our warranty policy. If you have any questions or need further clarification, please don't hesitate to contact our customer service department.