FAQs

1. What materials are used in your jewelry?

We use a variety of high-quality materials, including sterling silve and silver plated gemstone, and genuine gemstones. Each product description provides detailed information about the materials used.

2. Are your gemstones natural or lab-created?

Our collection features both natural and lab-created gemstones. The product descriptions allowing you to make an informed choice.

 

3. Do you offer customization or personalization services?

Currently, we do not offer customization or personalization services. However, we continually expand our offerings, so stay tuned for updates on any additional services.

4. How can I care for my jewelry?

To maintain the longevity of your jewelry, follow our Jewelry Care Guide provided on the website. It includes tips on cleaning, storage, and avoiding exposure to harsh chemicals.

5. What payment methods do you accept?

We accept major Shopify payment. Additionally, we offer secure payment through PayPal.

7. Can I modify or cancel my order after placing it?

Once an order is placed, modifications or cancellations may not be possible due to our efficient order processing. Please review your order carefully before confirming the purchase.

8. What is your return policy?

We offer returns for items thar are damaged, defective, or significantly different from the product description. Customized or personalized items are generally not eligible for return unless damage.

9. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the designated shipping carrier.

10. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please review our Shipping Policy for more details.

11. How can I contact customer service?

You can reach our customer service team through the "Contact Us" page on our website or by emailing [your email address]. We are committed to assisting you promptly.

Feel free to customize these FAQs based on your specific business details and offerings.